Frequently Asked Questions
What does Phase3 do?
Phase3 is a national long distance transmission company that offers clear channel and IP bandwidth service on wholesale.
Can you provide service in Abuja, Lagos, Ibadan, Abeokuta, Kaduna, Kano, ilorin, Offa, Minna, and Zaria?
Yes we can.
Where is your office based?
We have our Corporate headquarters in Abuja, No 4 Yedseram Street, Maitama.
What capacities do you offer?
We offer bandwidth capacities ranging from a minimum of an E1/2Mbps – STM 64.
Do you sell IP?
Yes we do, We leased a minimum of 1mbps to 155mbps
How many computers can use the 1mbps?
It can be shared between 10-20 users depending on the usage.
Can the 1mbps be shared by different houses in a residential compound?
Yes, 1mbps can be shared, if you have a good LAN structure in place.
Can it be used for residents on the same street?
The network can be shared among residents on the same street; it all depends on the quality of LAN structure put in place.
Is your bandwidth shared?
Our bandwidth is dedicated and not shared capacity. Our 1 mbps is full duplex and dedicated bandwidth. The 1 mbps is equivalent to 1024KB, i.e., 1024kb up and 1024kb down.
Is the price per month per house or per compound?
1mbps can be shared between 10 -20 users/systems depending on the usage, if it is used for voice , video and data, the speed will only carry 5-7 users.
Can we see a test of how fast your internet service can be?
Yes you can test the speed in our corporate headquarters, which is without a cost.
How do you handle WIFI/Router for an entire house?
We will need to set up a LAN structure for you.
Is your service affordable?
Yes very affordable, very competitive price when compared to our competitors.
What is the provisioning time?
A maximum of 21days (SLA is put in place)
What is your restore time?
24hrs customer service
Where do you get your IP from?
Our source is from SAT3 Nitel and Benin Telecom.
Where is your termination point in Lagos?
8A Saka Tinubu Street, Victoria Island.
Where is your NOC located?
Abuja.
