Dear Esteemed Client & Partner,

In light of the corona virus (COVID-19) pandemic and its far-reaching as well as global impact on governments, businesses, institutions, and humanity;

It is of foremost priority to us at Phase3 Telecom that the safety and wellbeing of our clients, employees and stakeholders remain a continued effort.

Hence, we are taking conscientious steps to ensure that services rendered to our customers and required communication with our partners, are made available during the 14 day lockdown from 11pm (2000GMT) on Monday, 30th March, 2020 by the Federal Government of Nigeria as well as period of social distancing and isolating, as advised by the Nigerian Center for Disease Control (NCDC).

Kindly note that we are also taking concrete vis a vis proactive steps to help curb the spread nationally through our robust remote work policy as well as thorough health and safety measures for our employees. As it is part of our responsibility, to ensure that the efforts of healthcare workers and providers on the frontlines of putting an end to the virulent disease does not go to waste.

Consequently, the following measures have been put in place to ensure the services we are privileged to provide you with, remains optimal in spite of our current direction on adherence to remote work policy by our employees;

TECHNICAL SUPPORT

• On appropriate consultation and prior arrangement with the customer, our support engineers are available, to provide remote or on-site technical support when applicable.
• Each support engineer have been trained and are aware of health & safety measures to effect (these include safety gears and tips to adopt) before visiting and on sites.
• We have also ensured the implementation of a robust business continuity plan and shift operations, to enable seamless active service deployment and monitoring.

LOGISTICS

• oFrontline field support engineers are being stationed across locations, to resolve any field related disruptions on our service delivery infrastructure in the shortest possible Mean Time to Repair (MTTR).
• Kindly note that our 24hr technical support lines: Tel – +234 703 747 2005; +234 802 470 0959 and email – phase3noc@phase3telecom.com or info@phase3telecom.com are also very much active to engage our technical teams.

ONLINE

• Our website www.phase3telecom.com is also fully functional as an effective client engagement platform.
• Phase3 robust bouquet of services are clearly listed and displayed on the website.
• And for ease of website navigation, clients can use the search icon on the extreme right corner of the website to type in the service they are searching for.
• You can leave a quick message for us through the inquiry box on the bottom right corner or our website, and we will get back to you in the shortest time possible.
• Kindly note that in cases where important meetings or engagements with our clients and partners on any of our service solutions are required; either your choice virtual video online meeting platform or our technical team’s option will work for us, should you have a meeting request.
• More so, please follow us on Twitter (@Phase3Telecom), Facebook (@Phase3Telecom), Instagram (@phase3telecomng1) and  Linkedin (@Phase3Telecom) for frequent updates on how we are supporting local and global efforts to curb COVID-19 as well as our services and operations.

CUSTOMER CARE/AFTER SALES SERVICE

• Our customer care lines; +234 701 909 9135; +234 701 910 2790 and email – phase3csu@phase3telecom.com are also available for all enquires and assistance, you may require for  greater solutions experience with Phase3.
• Lastly, please be assured that, we are consistently monitoring COVID-19 state of affairs, and will continue to adjust and re-tune modalities of our operations, to ensure our critical services remain unhindered.

Lastly, we enjoin you to support your communities in possible and proxy ways, to help more people cope with the impediments of COVID-19. Stay safe, stay informed, steer clear of fear peddling and fake news as well as strictly follow health guidelines so that we can all effectively beat COVID-19 in our communities and globally.

Once again, we are grateful for your continued patronage, and we enjoin you to remember that we are all in this together.

Sincerely,

Stanley Jegede
Executive Chairman