Protection of Personal Information is important to us
We collect and process your personal information mainly to contact you for the purposes of understanding your requirements, and delivering services accordingly.
For this purpose, we will collect details including your name, contact details, and geographic location as well as any additional information that may be relevant to your satellite internet requirements.
We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us.
Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.
The information we collect
We collect and process your personal information mainly to contact you for the purposes of understanding your requirements, and delivering services accordingly.
For this purpose, we will collect details including your name, contact details, and geographic location as well as any additional information that may be relevant to your satellite internet requirements.
We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us.
Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.
Our website may collect both personal and anonymous user data for the following purposes:
Personal data may be collected when you submit queries through our online forms, with such submissions being voluntary. Where such data is collected, it will be applied only for the purpose for which it was required (for example, to contact you or carry out your request) and will be retained only for that purpose and for follow-up on your satisfaction with our service.
Anonymous user data may also be collected for analytical purposes (for example, page visit statistics or user flow patterns) however, this data does not contain any personal identifying information as it is collated to show trends in overall site visitor behaviours.
If you wish to unsubscribe, you can do so.
How we use your information
We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary your information may be retained for legal or research purposes.
For example:
- To gather contact information;
- Provide you with the most appropriate satellite internet services according to your unique requirements;
- To ensure that our records are kept accurate and up to date;
- To confirm and verify your identity or to verify that you are an authorised user for security purposes;
- To comply with the legal obligations to which we are subject;
- To conduct market or customer satisfaction research or for statistical analysis;
- For audit and record-keeping purposes;
- To inform you of customer offers, such us Refer-a-Friend and Debit Order incentives;
- Competition and marketing related offers.
Disclosure of information
We may disclose your personal information to our service providers – such as our partners and installers – who are involved in the delivery of products or services to you.
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Commit to a 12-month contract.
Customers can pay upfront yearly or quarterly.
For quarterly payments, the customer pays a fee plus a once-off upfront hardware cost as indicated in the contract.
The customer is then billed every quarter for the quarter in advance until the end of the contract.